{"id":8174,"date":"2025-07-31T11:35:56","date_gmt":"2025-07-31T11:35:56","guid":{"rendered":"https:\/\/www.thedigitalpobox.com\/?page_id=8174"},"modified":"2026-05-20T10:00:31","modified_gmt":"2026-05-20T10:00:31","slug":"id-check","status":"publish","type":"page","link":"https:\/\/www.thedigitalpobox.com\/en\/solutions\/privacy-and-security\/id-check\/","title":{"rendered":"ID check"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":415,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-type":[27],"class_list":["post-8174","page","type-page","status-publish","hentry","page-type-normal"],"acf":{"head_type":"1","head":{"img":8215,"bg_color":"5","bg2_color":"5","title_color":"1","text_color":"1","title":"Verify your identity, safely and in just a few minutes","text":"To activate your Digital PO Box, we need to confirm who you are. The process is fully digital, secure, and handled by our trusted verification partner.","btn_1":{"add":false,"url":null,"text":""},"btn_2":{"add":false,"url":null,"text":""}},"containers":"2","container_1":{"":null,"add_container":"1","bg_color":"1","no_columns":"2","col_1":{"content":{"add":{"img":true,"video":false},"img":19898,"video_url":"","img_placement":"Right","title":"Why we ask for ID verification","text":"At The Digital PO Box, protecting our customers and our platform from misuse is a top priority. That\u2019s why every user completes a simple identity verification before activation. This process helps us:"},"extra":{"title_color":"5","text_color":"6","add_items":["2","4"],"":null,"btn":{"bg_color":4,"txt_color":1,"bg_color_hover":5,"txt_color_hover":1,"text":"","url":null},"list":{"icon_color":"4","txt_color":"6","repeater":[{"item":"prevent impersonation and fraud"},{"item":"ensure that every PO Box is linked to a real person, and"},{"item":"maintain the integrity and trust of our network"}]},"toggle":{"repeater":null},"text":{"title":"","text":"To verify your identity, you\u2019ll simply take a photo of your ID and record a short selfie video.\r\nThe process is fully digital, handled securely by our trusted verification partner."}}},"col_2":{"content":{"add":{"img":false,"video":false},"img":null,"video_url":"","img_placement":"Left","title":"How it works","text":"To make this process quick, secure and easy, we use Sumsub<\/strong>, a trusted external provider specializing in digital identity verification.\r\n\r\nEverything is handled online through your mobile device: no forms, no uploads, no paperwork."},"extra":{"title_color":"5","text_color":"6","add_items":"","":null,"btn":{"bg_color":4,"txt_color":1,"bg_color_hover":5,"txt_color_hover":1,"text":"","url":null},"list":{"icon_color":4,"txt_color":6,"repeater":null},"toggle":{"repeater":null},"text":{"title":"","text":""}}}},"container_2":{"":null,"add_container":"1","bg_color":"3","no_columns":"2","col_1":{"content":{"add":{"img":true,"video":false},"img":1689,"video_url":"","img_placement":"Left","title":"Step-by-step","text":"
    \r\n
  1. \r\n In your customer portal, you\u2019ll see a notification that your account is pending due to missing ID verification.\r\n Click \u201cResolve\u201d<\/strong> to start.\r\n <\/li>\r\n
  2. \r\n You\u2019ll be redirected to a secure Sumsub environment.\r\n Follow the on-screen instructions to take a photo of your ID and record a short selfie video.\r\n <\/li>\r\n
  3. \r\n The process takes just a few minutes.\r\n <\/li>\r\n <\/ol>"},"extra":{"title_color":"5","text_color":"6","add_items":"","":null,"btn":{"bg_color":4,"txt_color":1,"bg_color_hover":5,"txt_color_hover":1,"text":"","url":null},"list":{"icon_color":4,"txt_color":6,"repeater":null},"toggle":{"repeater":null},"text":{"title":"What happens next?","text":"Once your ID check is successfully completed, the related standby reason will disappear from your portal.\r\nIf there are no other pending requirements, your PO Box status will change to Active and this is visible in the portal. \r\n\r\nAll your data is encrypted and processed in full compliance with GDPR and ISO 27001\/27701 standards."}}},"col_2":{"content":{"add":{"img":false,"video":false},"img":null,"video_url":"","img_placement":"Left","title":"What happens next?","text":"Once your ID check is successfully completed, the related standby reason will disappear from your portal.\r\nIf there are no other pending requirements, your PO Box status will change to Active and this is visible in the portal. \r\n\r\nAll your data is encrypted and processed in full compliance with GDPR and ISO 27001\/27701 standards.<\/strong>\r\nThe Digital PO Box does not store any ID documents. All verification data is handled securely and temporarily by our trusted verification partner.\r\n\r\nThis verification is part of TDPB\u2019s voluntary security and integrity measures, ensuring a safe, trusted environment for all our customers."},"extra":{"title_color":"5","text_color":"6","add_items":["1"],"":null,"btn":{"bg_color":"4","txt_color":"1","bg_color_hover":"5","txt_color_hover":"1","text":"Explore our security standards","url":{"title":"Privacy and security standards","url":"https:\/\/www.thedigitalpobox.com\/en\/solutions\/privacy-and-security-standards\/","target":""}},"list":{"icon_color":4,"txt_color":6,"repeater":null},"toggle":{"repeater":null},"text":{"title":"","text":""}}}},"container_3":{"":null,"add_container":false,"bg_color":false,"no_columns":1,"col_1":{"content":{"add":{"img":false,"video":false},"img":null,"video_url":"","img_placement":"Left","title":"","text":""},"extra":{"title_color":5,"text_color":6,"add_items":[],"":null,"btn":{"bg_color":4,"txt_color":1,"bg_color_hover":5,"txt_color_hover":1,"text":"","url":null},"list":{"icon_color":4,"txt_color":6,"repeater":null},"toggle":{"repeater":null},"text":{"title":"","text":""}}},"col_2":{"content":{"add":{"img":false,"video":false},"img":null,"video_url":"","img_placement":"Left","title":"","text":""},"extra":{"title_color":5,"text_color":6,"add_items":[],"":null,"btn":{"bg_color":4,"txt_color":1,"bg_color_hover":5,"txt_color_hover":1,"text":"","url":null},"list":{"icon_color":4,"txt_color":6,"repeater":null},"toggle":{"repeater":null},"text":{"title":"","text":""}}}},"container_4":{"":null,"add_container":false,"bg_color":false,"no_columns":1,"col_1":{"content":{"add_img":false,"img":null,"img_placement":"Left","title":"","text":""},"extra":{"title_color":5,"text_color":6,"add_items":[],"btn":{"bg_color":4,"txt_color":1,"bg_color_hover":5,"txt_color_hover":1,"text":"","url":null},"list":{"icon_color":4,"txt_color":6,"repeater":null},"toggle":{"repeater":null},"text":{"title":"","text":""}}},"col_2":{"content":{"add_img":false,"img":null,"img_placement":"Left","title":"","text":""},"extra":{"title_color":5,"text_color":6,"add_items":[],"btn":{"bg_color":4,"txt_color":1,"bg_color_hover":5,"txt_color_hover":1,"text":"","url":null},"list":{"icon_color":4,"txt_color":6,"repeater":null},"toggle":{"repeater":null},"text":{"title":"","text":""}}}},"match":"","post_video_activate":false,"post_video_url":""},"_links":{"self":[{"href":"https:\/\/www.thedigitalpobox.com\/en\/wp-json\/wp\/v2\/pages\/8174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thedigitalpobox.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.thedigitalpobox.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.thedigitalpobox.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thedigitalpobox.com\/en\/wp-json\/wp\/v2\/comments?post=8174"}],"version-history":[{"count":22,"href":"https:\/\/www.thedigitalpobox.com\/en\/wp-json\/wp\/v2\/pages\/8174\/revisions"}],"predecessor-version":[{"id":93679,"href":"https:\/\/www.thedigitalpobox.com\/en\/wp-json\/wp\/v2\/pages\/8174\/revisions\/93679"}],"up":[{"embeddable":true,"href":"https:\/\/www.thedigitalpobox.com\/en\/wp-json\/wp\/v2\/pages\/415"}],"wp:attachment":[{"href":"https:\/\/www.thedigitalpobox.com\/en\/wp-json\/wp\/v2\/media?parent=8174"}],"wp:term":[{"taxonomy":"page-type","embeddable":true,"href":"https:\/\/www.thedigitalpobox.com\/en\/wp-json\/wp\/v2\/page-type?post=8174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}