What if I add or remove locations?
Each location is billed separately. You can add or remove locations at any time.
You can cancel anytime, but there are no refunds on yearly payments, even if you stop before the year is over.
Not all, but most. The ones most often flagged are marketplace services that aggregate many customers at one commercial mail-handling facility. A directly-managed Partner location is classified differently, which is why it is treated as a correspondence address by most banks. Acceptance is still the individual bank's decision, so always verify the specific requirements of the institution you are dealing with to be 100% sure.
Read more: Will an Anytime Mailbox address get flagged by a European bank?.
No problem. Your mail is scanned and uploaded, and you can forward anything to your current location — even internationally.
TDPB is a digital-first service so your post is meant to be accessed online.
For security and efficiency reasons, physical pickup is not available at our Partner locations.Rare. Some postal services have offered free PO Boxes historically in areas without home delivery, but availability has shrunk over the years and the programs that remain are limited. Most countries charge an annual rental that varies by box size and location. Community programs and short-term poste-restante arrangements exist in specific cases, but none is reliable as a long-term correspondence solution. For details on the options in your country, check directly with the national postal service. For a reliable paid alternative, see our rates.
It depends on the specific location. Some Anytime Mailbox addresses are classified as commercial mail-handling points in address-verification databases, which can trigger flags or rejections during automated bank checks. Always verify with your specific bank before committing to any address service. For guidance on choosing a correspondence address, see how it works.
Yes. All your locations are linked to your personal PO Box number. Post from any location will appear in your app, all in one place.
No, that's not necessary.
If you decide not to buy scan credits right away and mail does arrive, your mail will be scanned but not visible. You’ll receive a notification and see an empty PDF in your inbox, asking you to add scan credits.Yes. One Digital PO Box number covers addresses across multiple TDPB Partner locations from a single account and inbox, so you can hold an address in Spain and Germany, for example, without managing two separate accounts. See active locations.
The forwarding rate depends on the weight of the envelope and the destination. All forwarding is sent as tracked mail (track & trace), so you can follow your shipment from dispatch to delivery.
Before anything is sent, you receive an email with the exact forwarding cost and then you have 7 days to pay. Your shipment is only dispatched once the payment has been completed. If no payment is received within that period, the forwarding request is cancelled and your mail remains safely stored at your address location.
Once your shipment has been sent, you receive a notification with the tracking details.