What happens to registered mail if I am not in Spain?

If nobody is available to sign for a registered letter, Correos leaves an "aviso" (notice) and holds it at the local post office for a limited time. If uncollected, it is returned to sender. With a digital address service, your local partner receives and signs for registered mail on your behalf, so nothing gets returned.

More frequently asked questions

A few common questions we often hear

  • In most cases, yes. TDPB addresses are real street addresses accepted by most banks, insurers, and government agencies for correspondence purposes. Always verify the specific requirements of the institution you are dealing with to be 100% sure. TDPB addresses are not intended for company registration or legal domicile, but for personal and administrative communication they work the same way as any other address. See Using your address for more details about the use of the address.

  • Never — unless legally required to do so. We don’t sell, analyze or share your data with anyone. Ever.

  • You don’t need a separate room or dedicated square meters. Just a small, quiet spot where you can safely scan post is enough.
    What’s more important is having a secure letterbox for deliveries and a bit of shelf or drawer space to store incoming post. For example, using labeled trays or folders.

  • The most common hidden costs across providers are per-item scan fees, location-dependent pricing, and per-forwarding charges. With TDPB, all pricing is itemised: the address fee, scan credits, and forwarding options are each listed separately. There are no charges added outside of your chosen plan during the subscription period. For a complete view of what is included in each plan, see our Rates page.

  • Let’s take an average example: If you have around 150 active customers, you can earn approximately € 630,00 per month. That would require around 7,5 hours of work per month, mostly spent scanning mail with the app.

    These numbers can vary slightly depending on your location and customer activity, but it's a reliable way to generate recurring income with minimal time investment.

  • No. You only need a smartphone and our app. No printer, scanner or laptop is required.

  • No. The UAE does not have a residential mail delivery system. All physical mail must be directed to a PO Box or an alternative address service. This is different from most European and North American countries where letters are delivered to your home.

  • Credits remain valid for up to 12 months, as long as your subscription is active.

  • You decide. You can have it securely stored, forwarded to any address, or destroyed, all via your online dashboard.

  • No. The address is separate from your home, and no one can trace it back to your personal location.