Why do we need your forwarding address?

Even if you choose to scan and destroy mail, we still require a forwarding address from you. This is because it is possible to receive a mail item that cannot be scanned, such as a bank card. You will always receive a scan of the envelope, but in the case of a non-scannable item, this mail item will be forwarded.

You can update the forwarding address at any time and change it as often as necessary.

Please note: the costs for forwarding mail are automatically charged via the existing payment method you indicated via Stripe.

More frequently asked questions

A few common questions we often hear

  • Yes, that’s exactly what it is. You get a real street address where your mail is received, scanned, and uploaded to your secure online portal. It’s a remote mailbox you can access from anywhere in the world.

  • No. You don’t need to live nearby. Some customers choose a location close to home, others select one that fits their business or privacy needs — even in another city or country.

  • Absolutely. It’s a professional Dubai mailing address, suitable for banking, invoicing, and personal or business use. Just note: it’s not for legal company registration.

  • Yes. You can use your Digital PO Box address for receiving personal or business mail, including government letters, bank correspondence, and more.
    Please note that our addresses can only be used as correspondence address, not as legal or registered address.

  • Most communication has moved to email and apps. What remains in physical mail is the residue: regulatory notices, formal verifications, official documents. The volume is lower but each piece carries more weight. The address that receives this residue is therefore more consequential, not less.

    See using your address for how a TDPB address fits day-to-day.

  • Outcomes vary by bank but commonly include: a written follow-up, account restrictions, frozen access pending KYC update, and in extreme cases account closure. The earliest interventions are usually reversible if you respond quickly. Later stages get harder to unwind.

  • Policies vary. TDPB continues to process your mail until your subscription ends. After that, mail is no longer scanned or forwarded, but any incoming post is returned to sender for at least one month. With marketplace services like Anytime Mailbox, it depends on the individual location operator. Always check the cancellation and mail handling policy before signing up.

  • It’s based on a real PO Box, but enhanced with digital access. You don’t have to collect your mail, we scan and upload it for you.

  • TDPB is built on trust, not just tech. We don’t work with anonymous PO Boxes or shared mailrooms. Every address in our network is real, local, and run by a trusted Partner.

    You get one personal PO Box number that works across all your locations, and you only pay for scans when you actually need them.

    Add to that our ISO-certified platform and privacy-first mindset, and you get more than a mailbox.
    You get a service designed for freedom, clarity and control. Wherever life takes you.