Why do we need your forwarding address?

Even if you choose to scan and destroy mail, we still require a forwarding address from you. This is because it is possible to receive a mail item that cannot be scanned, such as a bank card. You will always receive a scan of the envelope, but in the case of a non-scannable item, this mail item will be forwarded.

You can update the forwarding address at any time and change it as often as necessary.

Please note: the costs for forwarding mail are automatically charged via the existing payment method you indicated via Stripe.

More frequently asked questions

A few common questions we often hear

  • No. It is a correspondence address for receiving post, not your morada fiscal or a residency registration, which need proof of where you actually live. For what a correspondence address is and is not for, read how to use your address.

  • Only you. Once your post is scanned, it’s uploaded in encrypted form and only accessible via your secure customer portal.

    While local partners handle the physical mail before scanning, they are contractually bound to follow strict privacy rules, including not reading or inspecting the contents.
    TDPB staff and system administrators do not have access to scanned documents or account content.

  • No, that's not necessary.
    If you decide not to buy scan credits right away and mail does arrive, your mail will be scanned but not visible. You’ll receive a notification and see an empty PDF in your inbox, asking you to add scan credits.

  • We hold it securely. As soon as you add scan credits, your mail will be scanned and made visible in your app.

  • No, you don’t need to be open to the public every day. But your location must always be able to receive incoming post and it should usually be processed within 24 hours after delivery.

    It’s no problem if there’s occasionally a small delay, but regular mail handling is essential. For example, if you’re away for a full week and no one empties the mailbox or processes the post, that won’t work.

  • No problem. You have 14 days to request physical forwarding of any scanned item before it’s securely shredded.

  • Yes. A virtual mailbox provides a valid correspondence address. You can use it for receiving mail from banks, insurers, government agencies and other institutions. It is not a substitute for a registered residential address (empadronamiento) in situations where one is legally required.

  • Not at all. TDPB is used by freelancers, private individuals, digital nomads, second-home owners and small businesses alike. If you need a flexible and private postal solution, it's for you.

  • You can choose to buy scan credits or switch to the Unlimited or Full Service plan. If you decide not to buy anything right away, your mail will still be scanned but not visible. You’ll receive a notification with an empty PDF in your inbox instead.

  • That’s fine. Many of our users only get a few letters per year, but still need a reliable, fixed address. If you expect very little mail, it's best to choose scan credits instead of the Unlimited plan, as that will be the most economical option for you.