What happens to my mail if I cancel the service?

Policies vary. TDPB continues to process your mail until your subscription ends. After that, mail is no longer scanned or forwarded, but any incoming post is returned to sender for at least one month. With marketplace services like Anytime Mailbox, it depends on the individual location operator. Always check the cancellation and mail handling policy before signing up.

More frequently asked questions

A few common questions we often hear

  • Yes, as correspondence. If you've moved abroad and HMRC, a pension provider or a similar body still needs to reach you by post, a TDPB address gives them a stable place to send it. It doesn't establish or change your tax residence, which depends on your actual circumstances.

  • No. A TDPB address is a correspondence address, not proof that you live in the UAE. It can't be used to apply for or support a residence visa or Emirates ID, which depend on your actual residency status through the proper channels. It works alongside them, as the stable place your post is sent.

  • No. A TDPB address isn't a business registration address and can't be used for a company registration, trade licence, or a free zone or mainland setup. Those go through the relevant authority or free zone. Once you're set up, the address works well as your professional correspondence address for clients and invoices.

  • In most cases, no.

    Google Business Profiles are meant to represent a real, customer-facing business location. According to Google’s guidelines, P.O. Boxes, virtual offices and mail forwarding-style addresses are generally not allowed, even if they are real street addresses.

    The Digital PO Box provides a correspondence address, not a physical place of business for walk-in customers. For that reason, we do not recommend using a TDPB address for Google Business or Maps listings, even if it may appear to work temporarily.

  • VAT is calculated automatically at checkout based on your location and tax status.
    If you're a business customer in the EU, you can enter a valid VAT number to apply reverse charge.
    If no VAT number is provided (or it's invalid) VAT will be added to your payment.

  • No. The padrón requires proof that you actually live at the address, which a correspondence address can't provide. You'll need your genuine residential address for that.

  • Not at all. TDPB is used by freelancers, private individuals, digital nomads, second-home owners and small businesses alike. If you need a flexible and private postal solution, it's for you.

  • In most cases, yes. TDPB addresses are real street addresses accepted by most banks, insurers, and government bodies for correspondence. Always verify the specific requirements of the institution you are dealing to be 100% sure. For details on day-to-day usage, see Using your address.

  • Only if the provider sells a registered-office product, which is a different service from a correspondence address. Clevver and Hoxton Mix are built for that, as is PriOffice in the Netherlands, as are parts of the British Monomarks and UK Postbox ranges. Ours are not, by design, and the requirements vary by country. UK Companies House, for example, requires an appropriate physical address and rejects PO Boxes.

  • Not in itself. It becomes problematic when there is a mismatch between the address on file with a financial institution and your actual residence (for CRS or national tax-residency purposes), or when the address is used in ways that misrepresent your residency. The cleaner solution is a correspondence address that does not imply residence at all. Always verify the specific requirements of the institution you are dealing to be 100% sure. For a breakdown of what a TDPB correspondence address can be used for, see Using your TDPB address.