What happens to my physical mail after it’s scanned?
You decide. You can have it securely stored, forwarded to any address, or destroyed, all via your online dashboard.
No. Purchased scan credits cannot be refunded or exchanged, but they remain usable as long as your account is active.
Pick one fixed correspondence address and use it everywhere: invoices, website, bank, authorities. Your post arrives at that address no matter which country you're in, and you read it through your online account. It means you never have to update your details just because you changed location.
All payments are processed at the moment of purchase. This means:
• If you choose a monthly plan, your billing date will always be the same day you signed up (e.g. the 3rd of each month).
• Yearly plans are charged once, on the day you subscribe.
• Scan credits are charged immediately when you buy them.Yes. It's suitable for bank statements, tax letters, utility bills and more, all scanned and available online.
No. Read the full answer: Can I register my company at a TDPB address?.
Not necessarily. The DSA requires you to publish a contact address, not to actively receive mail there. Most digital traders receive little to no physical post. The value of the address is having a stable, verifiable point of contact for platform registrations, invoices, and compliance. If something does arrive, it is scanned and available in your online portal.
Yes. A correspondence address stays the same wherever you are, in Portugal or abroad; your post is scanned and uploaded to an online inbox you read from anywhere. To see how the scanning and inbox flow works, see how it works.
Yes, as correspondence. If you've moved abroad and HMRC, a pension provider or a similar body still needs to reach you by post, a TDPB address gives them a stable place to send it. It doesn't establish or change your tax residence, which depends on your actual circumstances.