EU Digital Services Act: Address for Online Traders

Article 30 of the Digital Services Act requires online platforms to collect, verify, and display trader contact information before a trader can offer products or services to EU consumers. This includes the trader's name, address, telephone number, and email address. Platforms must make this information visible on the trader's product page.
This applies to anyone who sells products or services in connection with their trade, business, craft, or profession:

• App developers publishing on the Apple App Store or Google Play
• E-commerce sellers on Etsy, eBay, Amazon Marketplace, or similar platforms
• Online service providers offering digital products in the EU
• eBook publishers on Apple Books
• Plugin or extension developers on Adobe or other software marketplaces

Even if you are based outside the EU, the requirement applies if your products are available to EU consumers.
Platforms do not just ask for an address. They ask for documentation proving your association with that address: a certificate of incorporation, a company letterhead, or another official document linking your name to the address you declare.

If you are a sole trader, freelancer, or independent developer working from home, you face an uncomfortable choice. Your home address is your business address, and the DSA means it appears on every product page.
The usual workarounds each have a gap:

• Using a PO Box. Some platforms accept PO Boxes (Apple explicitly allows "Address or P.O. Box"), but a standard PO Box does not come with documentation proving your association with it in the way platforms expect during verification.
• Using a friend or family member's address. You cannot prove association with someone else's address when a platform asks for verification documents.
• Setting up a virtual office. This works but is expensive for a sole trader who just needs a verifiable address. Monthly costs typically start at EUR 40+ and include services you do not need.
• Ignoring the requirement. Your listings get removed from the EU market. Apple began removing non-compliant apps in February 2025.

What these workarounds share is that they either fail the documentation step or cost more than they should for the problem they solve.

The Digital PO Box (TDPB) provides a real, physical street address at a local partner location (or a PO Box with location reference in Dubai). Not a virtual reference, not a mail-handling slot. A real address you can use as your trader contact address for DSA compliance.
What makes this work specifically for the DSA trader address requirement is the Address Association Letter. This is a formal document issued by TDPB that confirms your association with the address. When a platform asks for documentation proving that the declared address is linked to you or your business, the Address Association Letter serves as that proof.
In practice:

• You sign up for a TDPB address in any of the active countries (Spain, Germany, France, Belgium, Switzerland, Portugal, UK, Cyprus, or Dubai, juli '26 and expanding)
• You use that address as your trader contact address on every platform that requires it
• You request an Address Association Letter, which formally confirms your name or business is associated with the address
• You upload the letter when a platform asks for address verification
• Your home address stays private

Whether you ever receive physical mail at this address is beside the point. Most digital traders will not. The address has value because you use it everywhere: on platform registrations, on invoices, on your website imprint. That consistency is the value. And if something does arrive by post, it is received at the partner location, scanned, and available in your online portal.

• DSA compliance. A real address with formal documentation proving your association with it.
• Privacy. Your home address stays off public product pages, app listings, and marketplace profiles.
• Address Association Letter. Specifically designed for platform verification requirements.
• One address, every platform. Use the same address for Apple App Store, Google Play, Etsy, eBay, Adobe, and any other platform.
• Multi-country flexibility. One Digital PO Box number covers addresses across all active TDPB countries from a single account and inbox.
• ISO 27001 and ISO 27701 certified. Information security and privacy management, independently audited.
• Transparent pricing. EUR 7.50/month on the annual plan (EUR 90/year) or EUR 15/month if you prefer monthly flexibility. Scan credits from EUR 0.90 if mail arrives, but most digital traders will rarely need them.

You sign up online, choose an address in any of TDPB's active countries, and complete identity verification. The address is typically active the same business day. From there, you update your trader information on each platform with your new TDPB address.
When a platform asks for documentation verifying your association with the address, you request an Address Association Letter through your TDPB account. The letter confirms your name, your TDPB address, and that you are an active user of the service. Upload it to the platform as part of the verification process.
If any physical mail does arrive (regulatory notices, platform correspondence, or anything sent by post), it is received at the local partner location, scanned, and available in your online portal. You get a notification and can view the contents from anywhere.

This list is not exhaustive. Any platform that allows consumers to buy from traders in the EU is subject to DSA Article 30. More platforms are expected to enforce trader verification as regulatory pressure increases.